Our Resources
Testimonials
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Sarah made the process of selling the condo painless. She kept me informed every step of the way and was very responsive to any concerns or questions. She was proactive in clearing any roadblocks and seemed to anticipate them.
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- Derrick H.
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Sarah was the best buyer's agent we could have ever hoped for. She was attentive, patient, reassuring, and persistent at all of the right times, and we would have missed out on the house of our dreams if not for her. We will certainly use her again in the future and I would personally recommend her to my family and friends. Thank you Sarah!
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- Lauren L.
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Sarah was extremely knowledgeable and excellent to work with. She was on our side every step of the way and protected our interests. Best real estate agent we have ever worked with.
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- John B.
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We are first time home buyers and just bought a new home and had the most amazing experience with Sarah and I wanted to share with others. Sarah was absolutely outstanding. Our experience couldn't have been better. She was born and raised in Charlotte so she knows everything about the area and is so knowledgeable. She also has children in public schools so she is very familiar with the public school system. Not only is she so knowledgeable, but she was so easy to work with. She made things happen right away; she was quick to set up appointments and to respond to texts with my millions of questions. The best thing about Sarah is that she is honest and real estate isn't just a business for her; she truly cares. She was never trying to sell a house to us and was always honest about whether or not the house was worth the price, how much work it needed, etc. She was also willing to go to bat for us and fight to get the price lower. She is especially great for first time buyers because she will hold your hand through every step. No matter the price range you are looking to buy or trying to sell, she is super experienced to do it all. She puts so much effort into her work and really cares. I can't say enough great things about Sarah!
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- Bella L.
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Sarah was a pleasure to work with throughout the home buying process. As first time buyers she seamlessly guided us through the purchase and build of a new construction home. She is calm and attentive to detail, but firm when it comes to the best interest of her client. We would highly recommend Sarah, and look forward to working with her in the future.
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- Jane L.
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Sarah was excellent to work with throughout the home buying process. She was always open and available whenever we needed to tour or had any questions, and was completely honest in giving her advice/opinions (even when it would meant turning down homes). She was great throughout the due diligence and closing process, working tirelessly as an advocate on our behalf to make the process run as smoothly as possible. Highly recommend.
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- Warren J.
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Sarah has been the best realtor I have ever worked with!! She went above and beyond for us in so many ways! She was patient, understanding, caring and most of all supportive! We have two daughters and she patiently listened to all of their questions and made sure they were part of the process. She was always quick to answer any texts, emails or phone calls we sent her way! She fought for us every step of the way to make sure we were happy. I could go on and on!! We highly recommend her and if we ever decide to move again, she will be our first call!!!
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- Clair M.
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Sarah is a true professional! Her local knowledge, clear communication, and process expertise made the homebuying experience feel easy. My wife and I (and our two kids) are moving to the Charlotte area from another city, so we are incredibly thankful to have found an agent as trustworthy as Sarah. From the initial home search to the final negotiation and inspection, Sarah led us through each step of the process. Although buying a home in a new city was stressful, Sarah ensured that we were never rushed, pressured, or in doubt about any detail of the process. We love our new home and are very excited to recommend Sarah to anyone buying/selling a home in the Charlotte area. Thank you, Sarah!
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- Thomas O.
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Sarah was professional, kind and helpful! She was always very responsive to our questions and walked us through the whole process from start to finish. As first time home buyers, we really appreciated all of her assistance navigating the many steps of purchasing a home. We would definitely recommend Sarah to anyone looking to buy or sell real estate!
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- Heather F.
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We found Sarah completely by accident while looking up some houses on the internet. She turned out to be a great asset. She is the epitome of a real estate professional. I wish all the other real estate agents - and we met a few - were like her. Soft-spoken, never pushy, always responding almost immediately to our questions and concerns, always on time for all of our numerous appointments, providing sound advise and following up on all matters that require attention. She proved to be not just a good communicator but also a good negotiator, essentially managing to resolve all the controversial matters to our satisfaction. On top of all this, she is a very nice, friendly and likeable person, with a good sense of humor (important!). In short, we believe one cannot go wrong by choosing Sarah as his/her real estate agent.
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- Teodor P.
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Look no further! Sarah is the best. She was there for us from start to finish, and beyond. Sarah really listened to what we wanted and found us the perfect home.
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- Julie J.
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Went above and beyond to help with issues as they came up...bought new place and sold previous one using her Would definitely use her again and recommend to friends
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- David H.
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I did not know Sarah prior to my home sale and purchase experiences. She was the agent on duty when I called to view a home at the beginning of my search. My initial experience with her was extremely positive, so much so that I decided to work with her going forward. Throughout my entire process, from house hunting to the sale of my home, Sarah was always prepared. It was clear that she had done the research before every meeting. Additionally, she was and is knowledgeable about the area, as well as extremely thorough. She sold my old house quickly and for top dollar, and helped me effectively negotiate the purchase of my new house. She has a strong work ethic, and is kind, calm, patient, accountable, responsible, knowledgeable, and understanding of needs/wants. She is, without a doubt, the consummate professional. I highly recommend her for those in need if a real estate agent.
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- Natalie L.
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Sarah is an excellent real estate agent! Being an out-of-state owner, I was highly dependent on Sarah throughout the sales process and she exceeded my expectations! Sarah is extremely knowledgeable about the market, the process and she is responsive. If you choose Sarah, you are in great hands! - Paul
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- Paul E.
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As first-time home buyers Sarah was exactly what we needed to make the process go smoothly. She makes each step clear and understandable, while at the same time giving total control over the direction you wish to take. When we started our search she was very responsive and set up showings the same day we found them (a plus in the fast moving Charlotte market). This allowed us to get a feel for the types of properties we liked, and let us get to know the areas that we wanted to keep looking in. At no time did she rush us, or push us in any particular direction, she just provided us detailed information, and a wonderful opinion on the +/-'s of each property. Once we fell in love with a particular house, she let us know the complete situation, and her recommendations for how to handle it. She even did a video tour of the property while we were out of town. This allowed us to put in an appropriate bid, at the correct time, which ended up being the one the owner chose. Once the house was under contract she made each of the remaining steps as easy as humanly possible. What others had told us would be a stressful process, was actually quite comfortable; a direct result of having Sarah there to answer what probably amounted to over 500 email/text messages. She was able to recommend competent, and fairly priced companies/individuals, while at the same time being able to work extremely well with the companies we chose for specific services. Finally, when the appraisal came back slightly below our offer, she was able to negotiate the entire amount from the seller, all the while helping us stay relaxed and optimistic about the quickly approaching closing date. Looking back, we feel we made a great choice choosing Sarah as our Agent. She was nothing but a joy to work with, and we thank her very much for all her hard work!
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- Chris F.
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Sarah was a delight to work with while selling my former home. Because Sarah is a native Charlottian she has keen insight and more personal knowledge than many others regarding home values and worth in the city of Charlotte and Mecklenburg County as well as all outlying areas even into upstate South Carolina. Sarah worked diligently and displayed exceptional ability in handling all facets of the selling process from beginning to end. She made me feel more at ease by consistently providing thorough and well explained responses to all of my inquiries and concerns which gave me a great deal of personal satisfaction and peace of mind. Sarah charming, engaging and high-spirited personality plus her genuine and sincere desire to provide me with the most professional realtor related experience I could have was refreshing and uplifting. She was highly motivated to alert me on relevant information in a quick and timely manner. Sarah communicated effectively and clearly and her responsiveness was faultless. Sarah had an insatiable desire for making certain we stayed on target to receive the best price offer for my property and home. She was the consummate professional during the negotiation proceedings and always had my interest in the foreground. Sara is an exemplary realtor in all aspects of the work. I enthusiastically recommend her for your buying or selling needs for home or property. You will quickly realize you have made the right choice and have someone in your corner whose skills and talents are elevated above all others.
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- Steve S.
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Sarah was absolutely amazing to say the least. What we appreciated most, was that there was no such thing as a dumb question with Sarah. She always went above and beyond to answer our many questions immediately. Sarah genuinely cares about her clients and really took the time to educate throughout our search. We both feel so blessed to have had such a dependable and caring realtor by our side for this exciting time of our lives. Needless to say, we would both HIGHLY recommend working with this wonderful woman.
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- Nicolette T.
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Sarah was professional, helpful, and timely with all of her responses. I would definitely recommend her to anyone needing a professional real estate broker. She also was very helpful with suggestions how to handle all aspects of the process.
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- Rich O.
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Sarah was amazing! It was like house hunting with a friend. She took the time to really listen to our needs and wants. She was the calm in the storm for us when we were panicked about not finding the right house within our budget. She had to deal with some issues with a very unprofessional selling agent and she handled him with the upmost professionalism. She made sure we found the perfect house for our family and she was by our side every step. We moved here from the other side of the country. She worked with us long distance and everything. I absolutely recommend her to any one looking for a house especially a family.
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- Kathryn F.
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Sarah stood out right from the start. I contacted a few different realtors through Zillow, and Sarah's response back to me was different than the others. She is responsive, thorough, engaging, and informative from the start. Sarah was patient while I poured through potential homes, and when I was ready to make an offer, she talked me through negotiations and helped me get down to a price I didn't think we would reach! Sarah has developed a solid network, and with her referrals, I found an awesome lender, a photographer to help me list my house as a rental, a home inspector, and closing attorney. I had a short window to close AND to get my house on the rental market, and thanks to her & her network of process experts, I have a wonderful new home and a happy tenant in my previous home. Sarah is highly knowledgeable, responsive & spot-on every step of the way, and most importantly for me, she is caring, kind, and genuine. I highly recommend Sarah, and I will seek her out the next opportunity I have for a real estate transaction.
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- Jenni W.
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We don't even know where to begin. Sarah is simply the best in the business. A consummate pro at her job, Sarah is extremely professional and responsive. She did what was in our best interest 100% of the time. She is honest, she is intelligent, she is knowledgeable, she is fair, and most of all, she just has it all together. A family friend of ours was our Mortgage Lending Officer on our home and told us outright "You don't know how lucky you are working with a woman that is that put together. Anytime I ask her for a document or for information, it is in my inbox within minutes and most of the time I don't even have to ask-she's already sent it to me!" He mentioned that he constantly has to track down information from other realtors at the 11th hour and it makes for a miserably stressful buyer experience. "Sarah is the exception, not the rule," he says. Even when it felt like the house of cards was falling down, she kept us on track and made us feel calm. She took every burden off of our shoulders that she could and we are forever thankful. We couldn't possibly imagine buying or selling a home from anyone else (and we never will)! There is no adequate way that we can express how grateful that we are for Sarah. Every i was dotted and every t was crossed. There was no stone left unturned. Every little meticulous detail was handled with a combination of professionalism, knowledge, and honesty that we don't think you can find anywhere else. Thank you, Sarah for everything you have done for us. You truly have a gift and your hard work does not go unnoticed. Now we have a beautiful home for our family to grow into and it's all because of you. All the best, Tim and Lauren M.
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- Tim M.
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Sarah is not only an awesome agent, She is also a wonderful person to be around! She seems like she really cares about her clients, She was very honest and patient throughout the entire process. She was quick to make herself available whenever we wanted to look at a new listing and explained everything that was going on. Sarah was not pushy towards us at all, she made sure we that we did not have any doubts with our decision, which was great because we didn't feel pressured to just settle for something. My boyfriend and I now have the perfect home and we will definitely recommend her to anyone.
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- Lindsey J.
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She is my GO TO realtor. She is always available to show me any property I want to see day or night. Always gives the BEST knowledge on a house/ neighborhood, and none the less gets the price exactly where I want it! I would refer her over and over again and I have to many of her clients.
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- Ashley P.
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Sarah DeFrances has been the consummate professional throughout our searching, locating, and purchasing of a new home. She knew exactly what we were looking for and directed us to several worthwhile properties. Ultimately, she was able to help us acquire the perfect house and negotiated both the price and the repairs to our total satisfaction. Her pleasant manner and thorough knowledge of the market, the locations we were interested in, and the closing process made the entire process a pleasure. Sarah was quick to answer our questions, address our concerns, and secure prompt responses from all parties, from the selling agent to the attorney to the inspectors and contractors. Her detailed explanations and timely communications walked us painlessly step-by-step through the process. We highly recommend enlisting Sarah in the buying of your new home!
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- Virginia S.
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My wife and I had a wonderful buying experience with Sarah. We looked for over a year to find the house that was right for us. In that time we looked at over a dozen homes, and Sarah always patient and gave honest feedback on every home. We felt like she understood our wants and gave us great guidance.
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- Michael L.
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Sarah was a great help to us in finding and purchasing a townhouse for our daughter and son-in-law. She guided us in making appropriate offers and then in negotiating a final contract. She responded quickly when we needed help or had questions, and she helped with selecting a mortgage company as well as craftsmen we needed to make some improvements to the property we purchased. Our experience working with Sarah was pleasant and professional, and we are grateful for the assistance she provided us in this process. We would certainly recommend her!
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- Mary C.
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Sarah was beyond amazing, couldn't imagine doing this without her help,she went above, above and beyond. Always there to answer any questions I had with a knowledgeable and honest answer. Very patient kind and dedicated to finding me the perfect home and when we did she was there through the entire process keeping me calm through the stressful parts of the process. Awesome , wonderful, fantastic. amazing to work with . Wouldn't do it with anyone else if I had to ...never tried to get me to buy unless I was sure it was the one.. she would say "if you are not sure we can keep looking " amazing beyond words...
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- Joseph L.
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I could not have come across a better realtor for my first home-buying experience. Sarah was knowledgeable, always responded quickly to any text, email, or phone call, and assisted step by step through the entire process, whether it was arranging for a home inspector, a plumber, or even pushing the bank to hurry up when they were taking forever to process my loan. Considering how stressful buying a home can be, she helped make everything go so much smoother. I would happily recommend her to anyone interested in buying a home, and I feel absolutely blessed that she was my realtor. Thank you, Sarah.
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- Traci C.
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It might look like I just like stars...But, let me tell you that Sarah DeFrances is unbelievably good at helping her clients. Everything was handled with speed, accuracy and a smiling attitude. I will undoubtably recommend Sarah whenever I can
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- Richard C.
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Wow. What a class act!! Her professionalism and market knowledge are the tops!! Sarah was super patient and helped us amazingly through the process and kept us cool no matter how stressful it got. She got us an amazing house and a great price!! Can’t thank you enough for everything!! Great experience!! Highly recommended. My daughters absolutely loved her and she was amazing to them.
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- Jeff M.
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We had a fantastic experience with Sarah! She was patient, knowledgeable and on top of potential listings that fit our search criteria. In addition, we appreciated that she was honest and did not let us settle for anything less than perfect. We will recommend her to anyone looking for an agent in the future.
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- Sonia W.
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Sarah was very helpful in processing the sale of my condo. She kept me inform though the entire sale. I would use her again and again. Very down to earth and friendly.
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- Sue J.
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Sarah was truly amazing during my process. She remained supportive and had great communication the entire time. I was a first time home buyer and Sarah made sure she treated me as such, holding my hand throughout the journey. It was far from easy, but I couldn't imagine having another realtor by my side!
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- Tiana L.
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Sarah did a great job helping me buy a home. I live in Ohio and she was available to show me homes during the week I was in Charlotte. She is friendly, knowledgeable, and helpful. I would recommend her to anyone needed assistance in buying or selling property. She made this experience much easier for me and I appreciate her expertise.
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- Kathy W.
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Sarah was fantastic every step of the way. I had to close from across the country and Sarah made it happen flawlessly. I'd recommend her to anyone. She knows her neighborhoods quite well and was patient with all the places we wanted to look at. Also impressed with her negotiation skills. I feel really good about the price we got.
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- Nick H.
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Sarah is absolutely amazing!! I used her previously and she was the first person I thought to contact when I was ready to sell and buy a new home. Our process was a bit of a wild ride this time but she stood up for us the whole way through and did everything in her power to keep us moving on the right track.
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- Katie P.
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Sarah really went to bat for us in so many ways. She showed us every single property we wanted to look at and pointed out the pros & cons fairly. She had an acute understanding of property values & we felt very comfortable taking her advice on what to offer on a couple houses. When our lender was giving us trouble with an appraisal she went out of her way to make sure we were taken care of and express any grievances. As a first-time homeowner, it was such a relief to have her to dispute and stand up for us when the situation called for it. She saved us repair costs by having the seller handle them & we ended up actually having the seller bring down the price to better match the appraisal value. It saved us so much money! The best thing is she was easily accessible via text at any time for any small questions. I look forward to working with her for all my future home purchases/sales & highly recommend her to every person looking to buy or sell.
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- Diana V.
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Awesome!!! Sarah has renewed my faith in Real Estate. I have purchased property in the passed and always had bad dealings with agents. Sarah was the 3rd agent I had contacted in a week and she proved to be the best. We were transferring from out of state and Sarah took care of everything. She kept us up to date on all the proceedings and helped us find the perfect home. Super professional and she knows her job very well.
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- Geralina J.
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Sarah is one of the best real estate agents! She offers keen advice but is in now way over-powering. In a competitive market where multiple offers are the norm, she was so knowledgeable. We were able to get the home we wanted against 18 other offers! She was always available for questions and has continued to follow up even after closing. What a wonderful, conscientious agent!
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- Inge C.
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Sarah is an amazing realtor. She was always available with knowledge and insight into any question we had. She fought fairly to get us the best price for the house we purchased. She is very familiar with the Charlotte market. As first-time homebuyers we were all over the map for what type of house we wanted and location, but Sarah made great recommendations and genuinely listened to our feedback. Thanks to Sarah we found a home that was perfect for us.
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- Jenn G.
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Sarah was very responsive at all times and provided us with plenty of guidance as first time home buyers. She was also flexible and understanding with our very unpredictable schedules, which was greatly appreciated. Sarah continued to follow up and provide support after the closing. Would highly recommend.
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- Christine T.
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Moving from California, we were so lucky to have Sarah as our realtor to help us navigate the purchase of our first home! She was incredibly communicative throughout the process both via email and phone, and listened closely to our needs and concerns along the way. Even with the time difference, she was available after tradition EST office hours to keep us on our timeline. She has great knowledge about the real estate market in Charlotte, and had a good network of contacts for the inspection and other professionals to follow-up on issues uncovered in the inspection report. We would highly recommend her services!
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- Genny L.
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Sarah is the best! Even in the midst of a pandemic, she made our home buying experience easy as pie! She arranged viewings with multiple members of our family on different days and through Zoom!
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- Katy G.
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Sarah was assigned to me by Chris Bonnefoux from his Remax agency to list my house in Cotswold. I tend to buy sell every couple of years so I've met a lot of realtors. Many very good, but none as attentive and focused on the goal as Sarah has been. I liked her so much I asked to have her as my buying representative as well. I got more than I thought I would for the house I sold as Sarah created a bidding situation. The house sold above list. On the buying experience... I didn't have to do anything other than show up at closing. Easy easy process. Thanks Sarah!
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- Chris M.
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